Privacy Policy

Last Updated: December 2024

eldrix B.V. ("eldrix", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eldrix.pro, use our subscription commerce services, or interact with us in any capacity.

Data Controller

eldrix B.V. acts as the data controller for the personal data we process. We are registered in the Netherlands with company number 64271850 and VAT number NL879240651B01. Our registered address is Eikenlaan 7, 1371 ZG Almere, Netherlands.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, company details, and any other information you voluntarily provide when using our services or contacting us. We collect this information through various means including our website forms, email communications, phone calls, and during the provision of our subscription commerce services. Additionally, we may collect technical information such as your IP address, browser type, device information, and website usage data through cookies and similar tracking technologies.

How We Use Your Information

We explain how we use your information in this section to provide transparency about our data processing activities. Your personal data is used to deliver our subscription commerce services, respond to your inquiries, process transactions, send important service communications, and improve our platform based on your usage patterns. We also use your data to comply with legal obligations, prevent fraud, and ensure the security of our systems. Marketing communications are only sent with your explicit consent, and you can opt out at any time.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: (a) your consent for marketing communications and optional services; (b) contractual necessity to provide our subscription commerce services; (c) legitimate interests for improving our services and preventing fraud; and (d) legal compliance to meet regulatory requirements in the European Union.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our platform, conducting business, or serving you, provided they agree to keep this information confidential. We may also disclose your information when required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Customer data related to our subscription commerce services is typically retained for the duration of the business relationship plus seven years for tax and accounting purposes. Marketing data is retained until you withdraw consent or request deletion. Technical and usage data is generally retained for up to two years for analytics and security purposes.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data: the right to access your data and receive a copy; the right to rectify inaccurate or incomplete data; the right to erasure (right to be forgotten) under certain circumstances; the right to restrict processing; the right to data portability; the right to object to processing based on legitimate interests; and the right to withdraw consent at any time. To exercise these rights, please contact us at privacy@eldrix.pro.

International Data Transfers

As a European company, we primarily process data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with an adequacy decision.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. For detailed information about the cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy, want to exercise your data protection rights, or need to contact us regarding your personal data, please contact us at:

Supervisory Authority

If you believe that we have not addressed your concerns or exercised your rights adequately, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority in the European Union.